About us

Calilume is a modern lighting studio focused on warm, functional design for everyday living. We create clean silhouettes with premium materials—so your spaces look beautiful and work beautifully.

What We Make

  • Contemporary chandeliers, pendants, ceiling lights, and wall sconces for entryways, living rooms, dining areas, and workspaces
  • Balanced forms with practical details—easy installation, dimming options, and thoughtful accessories
  • Collections that share finishes and proportions for a cohesive home look

Materials & Quality

  • Shades and diffusers in glass or crystal for clean, even illumination
  • Frames and hardware in stainless steel or solid brass, carefully finished for durability
  • Premium electrical components; dimming and color-temperature options noted per product page
  • LED solutions on selected models, including adjustable 3000K–6000K where specified
  • Multi-point quality checks before packing and shipment

Fulfillment & Lead Times

Orders are typically processed within 3–5 business days after payment confirmation. Special orders may require 5–9 business days. Weekend orders may experience slight delays, as our warehouse operates Monday through Friday, excluding holidays.

Shipping Costs & Transit Times

  • Free Shipping is available for all orders on calilume.com.
  • Air Freight: 12–15 business days (small lights, samples, replacements) — Free
  • International Express (DHL, FedEx, UPS): 7–10 business days — Paid
  • Sea Freight: 30–45 business days (large items) — Free

Transit times are estimates and may vary by destination and customs clearance. Business days exclude weekends and public holidays. Tracking information will be provided once your order ships.

Warranty & Returns

  • 2-Year Limited Warranty — Covers defects in materials and workmanship under normal residential use. See product pages for any model-specific notes.
  • 30-Day Return Window — You may return unused items within 30 days of delivery.
  • Condition — Items must be in original condition with all accessories, mounting hardware, and packaging. Installed, modified, or damaged items are not eligible except for warranty issues.
  • Return Shipping — If an item is defective or incorrect, we provide a prepaid label after verification. For change-of-mind returns, customers are responsible for return shipping to our returns center.
  • How to Start — Email support@calilume.com with your order number, photos of the item/packaging, and the reason for return. We’ll confirm next steps within 1 business day.
  • Refunds — Processed to the original payment method after inspection. Original shipping charges (if any) are non-refundable.

Contact

Email: support@calilume.com
Support hours: Mon–Fri, 9:00–18:00 (PST). We aim to reply within 24 hours.

Company Information

Legal entity: Calics Home LL (registered in Wyoming, USA)
Registered address (corporate registration): 30 N Gould St, Sheridan, WY 82801
Returns & after-sales center: 30 N Gould St, Sheridan, WY 82801
(The returns center above is the destination for approved returns and exchanges.)

We respect intellectual property, provide accurate product information to the best of our knowledge, and continuously improve transparency across our store policies.